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en:custom_development_guide:apis:javascript:get_agent_group_status [2016/09/07 07:05] liuxl |
en:custom_development_guide:apis:javascript:get_agent_group_status [2018/12/29 05:54] (current) donnie |
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| *Function: | *Function: | ||
| - | <code>agentgroupStatusCJI (orgidentity, usertype, user, pwdtype, password, agent_group_id, agenttype, callbackFuc)</code> | + | <code>agentgroupStatusCJI (orgidentity, usertype, user, pwdtype, password, agent_group_id, status, callbackFuc)</code> |
| *Description: | *Description: | ||
| Line 16: | Line 16: | ||
| |password|String|password| | |password|String|password| | ||
| |agent_group_id|String|id of the agent group| | |agent_group_id|String|id of the agent group| | ||
| - | |agenttype|String|login(only check agents who is login) / all (all agents in the agent group)| | + | |status|String|<code>get agent list of specific agent status(all,idle,busy,ring,pause,acw,login,logout), use comma if you want more than one status, such as: idle,busy |
| - | |status|String|获取相应状态的坐席列表(all,idle,busy,ring,pause,acw,login,logout)，多个状态用逗号分割，如：idle,busy | + | * all |
| - | * all 获取组内所有坐席的状态 | + | * idle |
| - | * idle 获取组内空闲坐席 | + | * busy |
| - | * busy 获取组内通话坐席 | + | * ring |
| - | * ring 获取组内振铃坐席 | + | * pause |
| - | * pause获取组内暂停坐席 | + | * acw |
| - | * acw 获取组内话后坐席 | + | * login |
| - | * login获取组内签入坐席 | + | * logout |
| - | * logout 获取组内签出坐席 | + | </code>| |
| - | | | + | |
| |callbackFuc|String|callbackfunction| | |callbackFuc|String|callbackfunction| | ||
| *Return Format: | *Return Format: | ||
| - | <code>{code:code,message:message,status:status}</code> | + | <code>{code:code,message:message}</code> |
| *Type of the Return Value:JSON | *Type of the Return Value:JSON | ||
| Line 36: | Line 35: | ||
| ^Return ^Description ^ | ^Return ^Description ^ | ||
| - | |<code>|Return|1|Return|message|Return|status</code>|<code>Succeeded||Messages||Status String</code>| | + | |<code>{code:1,message:message}</code>|<code>{code:succeed,message:message} Message is the current status of each agent ex:{code:1,message:1005: idle,1006:ring}</code>| |
| - | |<code>|Return|2|Return|message</code>|<code>Failed||Messages</code>| | + | |<code>{code:2,message:message}</code>|<code>{code:failed,message:message}</code>| |
| - | <code>Status String contains the status of one or several agents, each status will end with || | ||
| - | for one agent: agent no,agent id,status|| | ||
| - | for several agents: | ||
| - | agentno1-agentid1,status1||agentno2-agentid2,status2||…..agentnoN-agentidN,statusN|| | ||
| - | Status: idle, ringing, busy, in use(agent have hangup, but the conversation is not, like caller is talking to a consult, but agent is free to make call), pause,logout | ||
| - | agentno1-agentid1,status1||agentno2-agentid2,status2||…..agentnoN-agentidN,statusN||</code> | ||
