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en:change_log:astercc-2.6-rc2_changelog [2017/07/12 08:28] solo created |
en:change_log:astercc-2.6-rc2_changelog [2017/12/12 03:05] (current) |
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| * auto exit ACW after submit option in customer service module | * auto exit ACW after submit option in customer service module | ||
| * close tab after submit option in customer service module | * close tab after submit option in customer service module | ||
| + | * new option in campaign module to prompt agent to save call result | ||
| + | * allow creator or agent group admin to check work order | ||
| bug fix | bug fix | ||
| - | * 修复导入更新时，遇到重复客户时，造成客户状态和坐席工号被清空的问题 | + | * customer status and agent was removed when import duplicated customer |
| - | * 修复导入时选中重置归属坐席的情况下，更新了重复客户归属坐席的问题，改为数据重复的情况下不做处理 | + | * when reset agent was checked, duplicated customer was reset |
| - | * 修复坐席组因username包含中文且长度超过6位时截取导致json报错，无法打开选择坐席界面的bug | + | * if username is Chinese and longer than 6 bits, agent window couldn't be open in agent group page |
| - | * 导入多个预拨号码的查重sql改进，提升导入速度 | + | * import was slow due to a inefficient sql |
| - | * 统计-呼入服务明细，优化导出数据查询语句 | + | * if agent transfer a call, he could not transfer another call unless the previous call hangup |
| - | * 呼入服务明细和ivr呼入服务明细增加ivr用户输入字段的显示及导出 | + | * agent got an undefined work order notify |
| - | * 解决坐席转接后，在被转接通话结束前不能再进行咨询转接的bug | + | * agent got no notify when work order was assign to agent group and agent |
| - | * 修复存在未挂断的转接通话时，坐席再次调用咨询或转接接口会用错通道的问题 | + | * when assign customer in campaign, it didn't should up customer if only team was chosen |
| - | * 首次拨打时间bug,使用总表的计划,客户总表未更新此字段值 | + | * import script only checked if phone1 was duplicated |
| - | * nighttask删除getMonitor目录文件时，年目录不为数字时应当跳过，避免删除其他类型的目录文件 | + | |
| - | * 增加已发信息内容导出功能，xls文件改为后台导出 | + | |
| - | * 大屏监控可按座席组监控页面选中组进行统计显示；大屏监控增加两个图形化界面 | + | |
| - | * 呼入客服弹屏界面，如果客户是接通状态，必须选择一个来电性质才能关闭 | + | |
| - | * 修改大屏监控 坐席的状态持续时长 不够精确的问题 | + | |
| - | * 解决生成工单，坐席界面提醒处，显示undefined的问题 | + | |
| - | * 解决任务页面，选择坐席组并选择坐席后，相应坐席没有收到任务提醒的问题 | + | |
| - | * 虚拟呼入用户添加常用联系人bug修复 | + | |
| - | * 坐席服务明细按合计导出bug修复 | + | |
| - | * 咨询接口转接后不能再次咨询&子录音控制接口未调用stop就挂机后，下通通话不能调用start的bug | + | |
| - | * 解决拆分事件中vartoagent的bug | + | |
| - | * 修正外呼任务页面，手动分配时，搜索项中的呼叫结果列表不正确的bug（只选团队没选任务的呼叫结果列不出来） | + | |
| - | * 修复导入脚本asterccimport.php 只检查phone1重复的问题 | + | |
