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en:change_log:astercc-2.2_changelog [2014/11/03 00:20] solo created |
en:change_log:astercc-2.2_changelog [2017/12/12 03:05] (current) |
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| ====== New Features ====== | ====== New Features ====== | ||
| * In IVR, all actions now have a failure destination | * In IVR, all actions now have a failure destination | ||
| - | {{:zh:change_log:2.2:changelog-2.2rc3-1.jpg?768|列表}} | + | {{:en:change_log:ivr_failure_over.png?768|}} |
| * Support ASR in IVR | * Support ASR in IVR | ||
| - | + | {{:en:change_log:ivr_asr.png?768|}} | |
| - | {{:zh:change_log:2.2:changelog-2.2rc3-2.jpg?768|列表}} | + | |
| * Support IVR for import/export | * Support IVR for import/export | ||
| - | + | {{:en:change_log:pbx_export.png?768|}} | |
| - | {{:zh:change_log:2.2:changelog-2.2rc3-3.jpg?768|列表}} | + | |
| * Display queue status in agent portal | * Display queue status in agent portal | ||
| - | + | {{:en:change_log:agent_group_queue_status.png?768|}} | |
| - | {{:zh:change_log:2.2:changelog-2.2rc3-4.1.jpg?768|列表}} | + | {{:en:change_log:agent_portal_queue_status.png?768|}} |
| - | + | ||
| - | {{:zh:change_log:2.2:changelog-2.2rc3-4.2.jpg?768|列表}} | + | |
| * In report, we could get agent report for all group he belongs to, including call number, call duration, average call duration, login duration, busy duration, etc | * In report, we could get agent report for all group he belongs to, including call number, call duration, average call duration, login duration, busy duration, etc | ||
| Line 20: | Line 16: | ||
| * Add realtime call status diagram, including IVR, talking, ringing, waiting | * Add realtime call status diagram, including IVR, talking, ringing, waiting | ||
| - | {{:zh:change_log:2.2:changelog-2.2rc3-5.jpg?768|列表}} | + | {{:en:change_log:realtime_calls.png?768|}} |
| * New WYSWYG editor | * New WYSWYG editor | ||
| - | {{:zh:change_log:2.2:changelog-2.2rc3-6.jpg?768|列表}} | + | {{:en:change_log:wyswyg.png?768|}} |
| * Added extension number in extension list | * Added extension number in extension list | ||
| Line 30: | Line 26: | ||
| * In campaign, it supports auto reset customer status if agent hasn't contacted the customer for days so other agents could obtain | * In campaign, it supports auto reset customer status if agent hasn't contacted the customer for days so other agents could obtain | ||
| - | {{:zh:change_log:auto_reset.ong.png?768|}} | + | {{:en:change_log:customer_reset.png?768|}} |
| - | * Added report in CDR page, including inbound calls, inbound duration, outbound calls, outbound duration, inbound cost, outbound cost, team cost, system cost, user cost{{:zh:change_log:cdr.png?768|}} | + | * Added report in CDR page, including inbound calls, inbound duration, outbound calls, outbound duration, inbound cost, outbound cost, team cost, system cost, user cost |
| + | {{:en:change_log:cdr_report.png?768|}} | ||
| * Added device status in conference, green means device is online | * Added device status in conference, green means device is online | ||
| - | {{:zh:change_log:conference_device_status.png?768|}} | + | {{:en:change_log:conference_device_status.png?768|}} |
| * In predictive dialer, it could auto redial based on config, say you can configure re-dial in 1hr, 3hrs, 12hrs | * In predictive dialer, it could auto redial based on config, say you can configure re-dial in 1hr, 3hrs, 12hrs | ||
| - | + | {{:en:change_log:predictive_dialer_redial.png?768|}} | |
| - | {{:zh:change_log:2.2:changelog-2.2rc3-7.jpg?768|列表}} | + | |
| * Some report start to run background, to avoid timeout when it has to run lots of data | * Some report start to run background, to avoid timeout when it has to run lots of data | ||
| - | |||
| ====== Bug Fix ====== | ====== Bug Fix ====== | ||
| * Fixed the bug when hiden contact, phone number displayed in contact history | * Fixed the bug when hiden contact, phone number displayed in contact history | ||
