Differences
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en:change_log:astercc-2.2-beta_changelog [2014/08/10 19:53] solo created |
en:change_log:astercc-2.2-beta_changelog [2017/12/12 03:05] (current) |
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| * In real time monitor page, new data for Waiting, Max. Waiting Time and Service Level | * In real time monitor page, new data for Waiting, Max. Waiting Time and Service Level | ||
| * Realtime monitor page has an option to display all agents(including logged off agents) | * Realtime monitor page has an option to display all agents(including logged off agents) | ||
| - | {{:zh:change_log:团队管理_显示全部坐席.png?768|}} | + | {{:en:change_log:team_display_all_agents.jpg?768|}} |
| - | {{:zh:change_log:selection_051.png?768|}} | + | {{:en:change_log:realtime_all_agents.jpg?768|}} |
| * More data allowed when importing | * More data allowed when importing | ||
| * When upload announcement, you can upload files for different codec | * When upload announcement, you can upload files for different codec | ||
| * Allow to customize export columns and orders | * Allow to customize export columns and orders | ||
| - | + | {{:en:change_log:agent_details.jpg?768|}} | |
| - | {{:zh:change_log:坐席组服务明细.png?768|}} | + | {{:en:change_log:customer_export.jpg?768|}} |
| - | {{:zh:change_log:客户管理.png?768|}} | + | |
| * Allow to set rules for trunk and trunk group, like remove 0 for local numbers or select trunk based on callee number attributes | * Allow to set rules for trunk and trunk group, like remove 0 for local numbers or select trunk based on callee number attributes | ||
| - | + | {{:en:change_log:trunk.jpg?768|}} | |
| - | {{:zh:change_log:中继.png?768|}} | + | |
| * Allow admin to merge announcements via GUI, so they can create a IVR with different language via TTS | * Allow admin to merge announcements via GUI, so they can create a IVR with different language via TTS | ||
| - | {{:zh:change_log:selection_052.png?768|}} | + | {{:en:change_log:announcement.jpg?768|}} |
| * Add account name in outbound statistic report | * Add account name in outbound statistic report | ||
| * Allow to hide contact log in call panel | * Allow to hide contact log in call panel | ||
| - | + | {{:en:change_log:team_cdr.jpg?768|}} | |
| - | {{:zh:change_log:团队管理_拨号面板.png?768|}} | + | {{:en:change_log:agent_dial_panel.jpg?768|}} |
| - | {{:zh:change_log:外拨面板.png?768|}} | + | |
| * Allow to select object when using batch message sender | * Allow to select object when using batch message sender | ||
| + | {{:en:change_log:message_sender.jpg?768|}} | ||
| - | {{:zh:change_log:群发信息_1.png?768|}} | ||
| * Allow to select customer package and search by customer status when using batch message sender | * Allow to select customer package and search by customer status when using batch message sender | ||
| - | + | {{:en:change_log:message_sender_1.jpg?768|}} | |
| - | {{:zh:change_log:群发信息.png?768|}} | + | |
| * Allow to search by import ID | * Allow to search by import ID | ||
| * Added grid helper | * Added grid helper | ||
| + | {{:en:change_log:team_no_trunk.jpg?768|}} | ||
| - | {{:zh:change_log:团队.png?768|}} | ||
| * Added import hint in import page | * Added import hint in import page | ||
| + | * Added call result quick search in campaign | ||
| + | {{:en:change_log:campaign_quick_pickup.jpg?768|}} | ||
| ===== Customer Service ===== | ===== Customer Service ===== | ||
| * A default page for customer service, agent could check and search his call log | * A default page for customer service, agent could check and search his call log | ||
| + | {{:en:change_log:agent_customer_service.jpg?768|}} | ||
| - | {{:zh:change_log:呼入客服.png?768|}} | ||
| ===== Campaign ===== | ===== Campaign ===== | ||
| Line 57: | Line 57: | ||
| * An option to allow agent listen to his call record in campaign popup page | * An option to allow agent listen to his call record in campaign popup page | ||
| * An option to display number attribute in campaign popup page | * An option to display number attribute in campaign popup page | ||
| - | + | {{:en:change_log:campaign_attribute.jpg?768|}} | |
| - | {{:zh:change_log:外呼任务弹屏.png?768|}} | + | |
| * Allow to use a simple text as call script | * Allow to use a simple text as call script | ||
| - | {{:zh:change_log:外呼营销任务.png?768|}} | + | {{:en:change_log:campaign_script.jpg?768|}} |
| - | {{:zh:change_log:外呼弹屏_文本话术脚本.png?768|}} | + | |
| + | {{:en:change_log:campaign_agent_survey.jpg?768|}} | ||
| * All to use empty value in quick scheduler as "No Appointment" | * All to use empty value in quick scheduler as "No Appointment" | ||
| - | {{:zh:change_log:外呼营销任务_快速预约.png?768|}} | + | {{:en:change_log:campaign_quick_scheduler.jpg?768|}} |
| - | {{:zh:change_log:外呼营销弹屏_快速预约.png?768|}} | + | {{:en:change_log:campaign_agent_quick_scheduler.jpg?768|}} |
| * A link to import in campaign list | * A link to import in campaign list | ||
| - | {{:zh:change_log:外拨营销任务_列表数据.jpg?768|}} | + | {{:en:change_log:campaign_import.jpg?768|}} |
| ===== Predictive dialer ===== | ===== Predictive dialer ===== | ||
| * Using "by agent 100%" by default in dialer page | * Using "by agent 100%" by default in dialer page | ||
| ===== Wechat ===== | ===== Wechat ===== | ||
| * Provided the function to design wechat menu | * Provided the function to design wechat menu | ||
| - | {{:zh:change_log:微信.png?768|}} | + | {{:en:change_log:wechat.jpg?768|}} |
| ====== Bug fix ====== | ====== Bug fix ====== | ||
| * Fixed the bug that some customized fields don't display in work order | * Fixed the bug that some customized fields don't display in work order | ||
