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en:astercc_call_center_quick_feature_list [2013/11/09 23:23] solo [Call center features] |
en:astercc_call_center_quick_feature_list [2017/12/12 03:05] (current) |
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| * Multi-user | * Multi-user | ||
| * Can be understood as a system of services for enterprises independently of each other , this feature is commonly used in the hosted call center. In asterCC commercial version of the call center system, each team can be understood as a separate enterprise . | * Can be understood as a system of services for enterprises independently of each other , this feature is commonly used in the hosted call center. In asterCC commercial version of the call center system, each team can be understood as a separate enterprise . | ||
| - | * Roles and Permissions | + | * Roles and privilege |
| * This function is used to control authority , the general call center roles including administrators , operations, quality control, team leader , agent . Each character will have different permissions , the system supports the role set to set different permissions ( add, edit, view , delete, and export ) and scope ( the entire team , an agent group and the users themselves ) . | * This function is used to control authority , the general call center roles including administrators , operations, quality control, team leader , agent . Each character will have different permissions , the system supports the role set to set different permissions ( add, edit, view , delete, and export ) and scope ( the entire team , an agent group and the users themselves ) . | ||
| * Batch Configuration | * Batch Configuration | ||
| * VoIP trunk | * VoIP trunk | ||
| - | * SIP trunk | + | * SIP trunk |
| - | * IAX trunk | + | * IAX trunk |
| - | * Network extension | + | * Network extension |
| - | * Outside Extension | + | * External Extension |
| - | * Outside extension refers to a phone number can be configured to use as an internal extension , the extension should be noted that such a system can only receive calls , but can not initiate a call to the system . | + | * External extension refers to a phone number can be configured to use as an internal extension , the extension should be noted that such a system can only receive calls , but can not initiate a call to the system . |
| - | * Configuration Templates | + | * Configuration Templates |
| - | * The system supports SIP configuration templates that you can easily use the batch modify extension and trunk parameters. | + | * The system supports configuration templates that you can easily use the batch modify extension and trunk parameters. |
| - | * Board support | + | * Card support |
| - | * E1/T1 card | + | * E1/T1 card |
| - | * Analog board | + | * Analog board |
| - | * Call group | + | * Call group |
| - | * Is the account group , the system allows the grouping of different accounts and correspond to different trunk groups , such as a company 's sales department can dial any area of the phone, and human resources can only be local calls . | + | * Is the account group or profile , the system allows the grouping of different accounts and correspond to different trunk groups , such as a company 's sales department can dial any area of the phone, and human resources can only be local calls . |
| - | * Trunk Group | + | * Trunk Group |
| - | * The system allows multiple relay edited into trunk groups, each trunk group can have a corresponding outbound routing rules , and limited trunk group also supports sequential , and random use of polling using three strategies . | + | * The system allows multiple trunks to be configured into trunk groups, each trunk group can have a corresponding outbound routing rules , and limited trunk group also supports sequential , and random use of polling using three strategies . |
| - | * The system supports automatic disabling relay , for example, when a trunk call five consecutive number fails, the system will automatically disable this relay to state, and send e-mail alert to the administrator . In the trunk group to use this feature ensures that the system services are not interrupted , when a relay is not available , the system will automatically switch to the other relay is disabled . | + | * The system supports automatic disabling trunk, for example, when a trunk call five consecutive number fails, the system will automatically disable this trunk, and send e-mail alert to the administrator. In the trunk group to use this feature ensures that the system services are not interrupted , when a trunk is not available , the system will automatically avoid to use this trunk. |
| - | * DID grouping | + | * DID grouping |
| - | * Outbound Routing | + | * Outbound Routing |
| - | * Most of the relay group call routing to use ( because it involves multiple relay routing ) , the system supports prefix length matching , matching the success of the relay can also be used to remove and add the prefix | + | * Most of the trunk group call routing to use ( because it involves multiple trunk routing ) , the system supports prefix length matching , matching the success of the trunk can also be used to remove and add the prefix |
| - | * Inbound Routes | + | * Inbound Routes |
| - | * System support DID routing , relay routing , caller ID routing , as well as combinations of the above conditions | + | * System support DID routing , trunk routing , caller ID routing , as well as combinations of the above conditions |
| - | * Press the Caller ID routing attribution | + | * the Caller ID attribution routing |
| - | * When you configure a number attribution surface after routing incoming caller ID can be selected according to the routing , while matching the input name attribution , attribution when the calling number and the number of prefix matching , it can be routed to where you want to the object. This feature is commonly used in relatively large call centers , for different attribution customers have special seating group deal with the situation . | + | * When you configure a callerid attribution surface after routing incoming caller ID can be selected according to the routing , while matching the input name attribution , attribution when the calling number and the number of prefix matching , it can be routed to where you want to the object. This feature is commonly used in relatively large call centers , for different area customers have special agent group deal with the situation. |
| - | * Ring Groups | + | * Ringing Groups |
| - | * By the time routing | + | * Timecondition routing |
| - | * Call records | + | * Call Decords Detail |
| - | * Call Recording | + | * Call Recording |
| - | * System support wav format or mp3 format recording, the recording quality for the requirements of the user can select wav format, for space-conscious customers can choose to mp3 format. | + | * System support wav format recording, the recording quality for the requirements of the user can select wav format. |
| - | * Voice Mail | + | * Voice Mail |
| - | * Voice Message | + | * Voice Message |
| - | * Call Transfer | + | * Call Transfer |
| - | * Call Responder | + | * Call Forware |
| - | * Call whitelist | + | * Call whitelist |
| - | * Call Park | + | * Call Parking |
| - | * Call Blacklist | + | * Call Blacklist |
| - | * Outbound Caller ID restriction | + | * Outbound Caller ID restriction |
| - | * Outbound Caller ID by setting limits , the system can limit the system user to set the calling number , to prevent unauthorized calls. | + | * Outbound Caller ID by agent limits , the system can limit the system user to set the calling number , to prevent unauthorized calls. |
| - | * Conference Call | + | * Conference Call |
| - | * IVR voice menu : astercc the IVR only meet common needs of SMEs can also implement complex process design or integrate with other systems (avaya, Huawei , etc. ) | + | * IVR voice menu : astercc the IVR only meet common needs of SMEs can also implement complex process design or integrate with other systems (avaya, Huawei , etc. ) |
| - | * Support Webservice integration, through webservice, can realize functions such tts and asr | + | * Support Webservice integration, through webservice, can realize functions such tts and asr |
| - | * Support for single-node multi-action | + | * Support for single-node multi-action |
| - | * Support for numeric and string operations | + | * Support for numeric and string operations |
| - | * Support for sending DTMF | + | * Support for sending DTMF |
| - | * Support for user-to-user data with the road | + | * Support for user-to-user data |
| - | * Support for sip refer Adapter | + | * Support for sip refer |
| - | * BLF Support | + | * Support TTS (Text to speech) |
| - | * Outbound billing | + | * BLF Support |
| - | * Support three rates : System rates , team rates , user rates | + | * Outbound billing |
| - | * Finance bill | + | * Support three rates : System rates , team rates , user rates |
| - | * Supports three automated billing : billing system , team bills, user billing | + | * Finance bill |
| - | * Electronic fax | + | * Supports three automated billing : billing system , team bills, user billing |
| - | * Wait for music | + | * Fax |
| - | * Multi- language support | + | * Music On Hold |
| - | * System Menu Management | + | * Multi- language support |
| - | * System Hotkeys Manager | + | * System Menu Management |
| - | * The system provides a wealth of hot keys for easy seating is available for phone users | + | * System Hotkeys Manager |
| - | * Call Transfer | + | * The system provides a wealth of hot keys for agents who would not use portal |
| - | * Consultation Transfer | + | * Call Transfer |
| - | * Consulting seats | + | * Attend-transfer |
| - | * Consultation Outside | + | * Consulting agent |
| - | * Call Park | + | * Consultation external number |
| - | * Call then grab | + | * Call Parking |
| - | * Report of the machine number | + | * Call pickup |
| - | * Telephone recording | + | * Report of the extension number |
| - | * Seats checked | + | * Recording |
| - | * Check out seats | + | * agent check-in |
| - | * DND activation and deactivation | + | * agent check-out |
| - | * Switch to the normal call mode | + | * DND activation and deactivation |
| - | * Switch to exhale mode only | + | * Switch to the normal call mode |
| - | * Switch to an incoming call mode only | + | * Switch to outbound mode only |
| - | * Ignore the ban Tips | + | * Switch to inbound call mode only |
| - | * My voicemail | + | * Ignore the DNC |
| - | * Log voicemail | + | * My voicemail |
| - | * Call Transfer | + | * Log voicemail |
| - | * Busy | + | * Call forward |
| - | * Unreachable transfer | + | * Call forward when busy |
| - | * No reply | + | * Call forward when unavailable |
| - | * Cancel all forwarding | + | * Call forward when no answer |
| - | * Module Installation and Upgrade | + | * Cancel all forwarding |
| - | * The majority of cases , the system administrator can click on the page button to complete the installation and upgrade modules | + | * Module Installation and Upgrade |
| + | * The majority of cases , the system administrator can click on the page button to complete the installation and upgrade modules | ||
| ===== Call center features ===== | ===== Call center features ===== | ||
| * Real-time monitoring | * Real-time monitoring | ||
| Line 105: | Line 106: | ||
| * barge-in | * barge-in | ||
| * spy | * spy | ||
| - | * intercept | + | * intercept |
| - | * hangup | + | * hangup |
| - | * whisper | + | * whisper |
| * Real-time online agents | * Real-time online agents | ||
| * Real-time online account | * Real-time online account | ||
