http://wiki.astercc.org/ 2026-05-02T23:09:53+00:00 http://wiki.astercc.org/ http://wiki.astercc.org/lib/tpl/arctic-mbo/images/favicon.ico text/html 2017-12-12T03:05:40+00:00 http://wiki.astercc.org/doku.php?id=en:astercc_call_center_quick_feature_list&rev=1513047940&do=diff ====== call center feature list ====== asterCC Commercial version is a powerful system, flexible configuration provides a way to fit different business. Overall, the system is divided into three parts    - PBX functions, the telephone system, we also put the role and privilege in to this part.    - Call center functions, also called CTI functions, it provides for the agent and agent group configuration, call events and API so business module can call. This "Business modules" can be built-in modu… text/html 2017-12-12T03:05:40+00:00 http://wiki.astercc.org/doku.php?id=en:asterisk_ami_username_password&rev=1513047940&do=diff ======asterisk AMI username/password====== astercc need access to asterisk AMI for data and operation * open /etc/asterick/manager.conf * make sure you have AMI enabled: enabled = yes * add an account like this <file> [astercc] secret = astercc deny = 0.0.0.0/0.0.0.0 permit = 127.0.0.1/255.255.255.0 read = call write = system,call,agent,user,config,command,reporting,originate </file> * go to asterisk cli <code> asterisk -r </code> * reloca the config file <code> config reload /etc/as… text/html 2017-12-12T03:05:39+00:00 http://wiki.astercc.org/doku.php?id=en:install_apc&rev=1513047939&do=diff ======Install APC====== we need the pecl command so we can download and install APC from the repositories. * use yum to install pecl <code> yum install php-pear php-devel httpd-devel </code> * install APC <code> pecl install apc </code> at the end you can read <file> Build process completed successfully Installing '/usr/lib/php/modules/apc.so' install ok: channel://pecl.php.net/APC-3.0.19 configuration option "php_ini" is not set to php.ini location You should add "extension=apc.so" to ph… text/html 2017-12-12T03:05:40+00:00 http://wiki.astercc.org/doku.php?id=en:install_astcc_mailman&rev=1513047940&do=diff ======install astercc_mailman.pl====== ====install in cpan====== in your linux and then type <code> yum -y install cpan cpan </code> you will read <file> /usr/lib/perl5/5.8.8/CPAN/Config.pm initialized. CPAN is the world-wide archive of perl resources. It consists of about 100 sites that all replicate the same contents all around the globe. Many countries have at least one CPAN site already. The resources found on CPAN are easily accessible with the CPAN.pm module. If you want to use CPAN.pm, … text/html 2017-12-12T03:05:41+00:00 http://wiki.astercc.org/doku.php?id=en:openvpn&rev=1513047941&do=diff === OpenVPN Configuration === By installing OpenVPN on the server and using phones which use OpenVPN you may have remote workers who could be possibly working from home connect into the server and use the phone as if they were in the office. You must enable UDP or TCP Port 1194 though to server. I suggest UDP as this is faster and still reliable over short hops, but uses up less bandwidth. <code> yum install gcc gcc-ccc++ autoconf automake lzo-devel yum install rpm-build autoconf.noarch zli… text/html 2018-09-06T02:37:21+00:00 http://wiki.astercc.org/doku.php?id=en:start&rev=1536201441&do=diff ======Introduction====== Astercc is a contact center system. It provides powerful customer relationship management (CRM) functions, including features that we often use— like inbound / outbound missile screen, call recording, interactive voice menu (IVR), and call queues. Basically, with astercc, you can record every customer call. When calls come in, the customer contact information and historical contact records can appear on the screen. Also, the design of an interactive voice menu (IVR) ca… text/html 2017-12-12T03:05:41+00:00 http://wiki.astercc.org/doku.php?id=en:to_establish_an_outbound_program&rev=1513047941&do=diff <note tip> ** First of all, we need to know, outbound plan is used for what. Outside the call plan that is, outbound tasks, set up an outbound mission seats in the work page. Which seats involved in outbound dialing and call for each seat is assigned to which customers; agents can see which fields of the task to specify the customer information is specified for the task, which can modify the control agent can see the same progress of the work of the team. **</note> text/html 2017-12-12T03:05:39+00:00 http://wiki.astercc.org/doku.php?id=en:why_i_get_can_not_found_license_file_when_start_astercc_daemons&rev=1513047939&do=diff ======why i get "can not found license" file when start asterccdaemons====== it's just a warning message, so even it doesnt find any license file, it will work use a default licese, a 4 agents license. {{tag>error daemon}} {{topic>daemon}} text/html 2017-12-12T03:05:40+00:00 http://wiki.astercc.org/doku.php?id=en:work_order&rev=1513047940&do=diff ====== Work Order ====== Work orders can be used to handle a workflow, work order module has the following features: * System could have multiple types of work order * For new work orders, it supports CrebyRetention (Work order will be assigned to the creator) and directly flow to the group (Work order will go to unassigned status in the group) * Support multiple custom fields * Support multi Working Group circulation Work Order module is used together with other modules, like [[en:mod…