http://wiki.astercc.org/ 2012-02-09T23:38:00+08:00 http://wiki.astercc.org/ http://wiki.astercc.org/lib/tpl/arctic-mbo/images/favicon.ico text/html 2012-02-09T20:05:22+08:00 shangy http://wiki.astercc.org/doku.php?id=zh:%E6%96%B0%E6%89%8B%E4%B8%8A%E8%B7%AF:%E6%B7%BB%E5%8A%A0%E5%9B%A2%E9%98%9F&rev=1328789122&do=diff 本文目标：为了使客户初步了解系统所能提供的功能及使用方法。 首先我们需要创建团队： 添加团队 系统左侧管理列表下 点击账户和权限管理-->团队管理，进入下图所示页面进行添加团队： text/html 2012-02-09T20:02:16+08:00 shangy http://wiki.astercc.org/doku.php?id=en:newbie:add_team&rev=1328788936&do=diff This article goal: to make a preliminary understanding of the function and use of the system can provide. First of all, we need to create a team: Add A Team Accounts and permissions management - in the manage list on the left side, click Accounts and permissions management–> Team management, then you will enter the page of the figure below to add a team: text/html 2012-02-09T20:01:43+08:00 shangy http://wiki.astercc.org/doku.php?id=en:newbie:add_account&rev=1328788903&do=diff Add account Next, we will be able to set up the accounts, and each of them will play different roles, in order to limit their use of the functions of the system. In the left side of the manage list, click Accounts and permissions management-> account management, and enter the page shown as below to add an account: text/html 2012-02-09T17:40:17+08:00 songxx http://wiki.astercc.org/doku.php?id=zh:%E6%96%B0%E6%89%8B%E4%B8%8A%E8%B7%AF:%E5%BF%AB%E9%80%9F%E8%AE%BE%E7%BD%AE&rev=1328780417&do=diff 快速设置：用于快速批量添加分机坐席 进入系统，打开左侧管理列表下，账户和权限管理，点击“快速设置”，进入快速设置界面 选择所属的团队下，当账号选择为自动生成新账号，那么系统会为每一个创建的分机坐席，建立一个随机新帐号，如果选择了一个帐号，那么这批分机坐席将统统属于这个账号。生成对象选择分机，点击下一步 text/html 2012-02-09T13:25:30+08:00 shangy http://wiki.astercc.org/doku.php?id=en:start&rev=1328765130&do=diff Introduction astercc is a contact center system, and also provides powerful customer relationship management (CRM) functions, including features that we often use— like inbound / outbound missile screen, call recording, interactive voice menu (IVR), call queues and so on. Basically by using astercc, you can record every customer call. And when calls come in, the customer contact information and historical contact records would be appearing on the screen. Also, the design of an interactive voice… text/html 2012-02-09T10:58:42+08:00 wangl http://wiki.astercc.org/doku.php?id=en:newbie:add_the_extension&rev=1328756322&do=diff Then one of how to create a team, add the account, we add extensions and internal calls. Add ext. Set the extension parameter to ensure that the extension can be connected to the system. The extension device is used to register the soft phone answering and ordinary dial telephone. text/html 2012-02-08T17:54:00+08:00 wangl http://wiki.astercc.org/doku.php?id=en:newbie:set_rates&rev=1328694840&do=diff We first understand the system rate: System rates Purchase rate of the system rates are generally used for the cost of the system exhaled, for the statistics of each relay outbound costs and total cost of outbound. When the relay outbound relay system rates set match, and call the number and rate rules match, the system will be calculated in accordance with the matching rates the cost of the call, while added to the outbound relay outgoing costs and system costs. text/html 2012-02-08T17:40:18+08:00 wangl http://wiki.astercc.org/doku.php?id=en:newbie:configure_incoming_and_routing&rev=1328694018&do=diff Incoming configuration, we first need to first add the DID and dial-in routing. The DID incoming outside line access number, the company announced the telephone number. Add dial-in routing to determine transferred through which number into the specified process in different ways to deal with incoming requests. text/html 2012-02-08T17:37:22+08:00 wangl http://wiki.astercc.org/doku.php?id=en:newbie:add_agent&rev=1328693842&do=diff In the previous sections, we have introduced the basic inbound and outbound configure the call center system, then we work to learn how to add agents to business Log in during the call related operation, the agent work mode, so for each account to add agenting job number, and set the queue and agent group, agent job number plus extension can be used for agenting page, click to call and receiveACD queue assigned to the call of the agents. text/html 2012-02-08T17:02:47+08:00 wangl http://wiki.astercc.org/doku.php?id=en:newbie:configuring_a_trunks&rev=1328691767&do=diff This chapter, we learn how to Configure Relay management system trunks, set the trunks parameters. Add trunk lines used by outgoing calls, configure the trunks to achieve the outside call. Add trunks In the management list, click the the pbx management -> trunks to add a trunks interface. text/html 2012-02-08T17:01:49+08:00 wangl http://wiki.astercc.org/doku.php?id=en:newbie:voice_mail_and_call_forwarding&rev=1328691709&do=diff Can receive calls from other internal telephone, you can also directly dial other extension number to view the caller information after the success of the soft phone configuration, you can telephone inbound, outbound functions, then we understand the system's voice mail and call forwarding： text/html 2012-02-08T09:29:03+08:00 wangl http://wiki.astercc.org/doku.php?id=en:newbie:configure_the_ring_group&rev=1328664543&do=diff Configured feature set to the same extension into the ring group, select the system when the incoming call ring strategy. Add a ringing group Management list Click the pbx Management --> ring group, add the ring group. Ringing group name: the name of the definition of a ring group. Identifies this ring group. text/html 2012-02-07T17:32:00+08:00 wangl http://wiki.astercc.org/doku.php?id=en:newbie:configure_the_x-lite_soft_phone&rev=1328607120&do=diff fter the extension is established, then we need to configure the softphone, until soft phone after the registration is successful internal calls. Configure the softphone Download X-Lite Download：<http://www.counterpath.com/x-lite.html> Into the x-lite official website home page, clickButton, a soft phone downloads. During the download process, you can choose the platform supported by the system text/html 2012-02-07T17:21:12+08:00 wangl http://wiki.astercc.org/doku.php?id=en:newbie:configuration_eyebeam_soft_phone&rev=1328606472&do=diff After the extension is established, then we need to configure the softphone, until soft phone registered successfully to achieve internal calls。 SIPAccount settings SIP account settings, right-click eyebeam interface, click the SIP Account Ssttings, click the Add button to add a SIP account text/html 2012-02-07T10:43:21+08:00 wangl http://wiki.astercc.org/doku.php?id=en:newbie:installation&rev=1328582601&do=diff * Code * Database username password * Web code install path * asterisk AMI User Name Password wget http://astercc.org/download/astercc10_beta_rc1.tar.gz tar zxvf astercc10_beta_rc1.tar.gz cd astercc10_beta_rc1 chmod +x install.sh ./install.sh text/html 2012-02-06T15:31:54+08:00 wangl http://wiki.astercc.org/doku.php?id=en:to_establish_an_outbound_program&rev=1328513514&do=diff First of all, we need to know, outbound plan is used for what. Outside the call plan that is, outbound tasks, set up an outbound mission seats in the work page. Which seats involved in outbound dialing and call for each seat is assigned to which customers; agents can see which fields of the task to specify the customer information is specified for the task, which can modify the control agent can see the same progress of the work of the team. text/html 2012-02-06T13:32:50+08:00 wangl http://wiki.astercc.org/doku.php?id=en:newbie:configuration_zoiper_softphone&rev=1328506370&do=diff In the previous chapter, we introduce how to configure the eyebeam softphone, then we know another soft phone configuration, configure the zoiper softphone. Download：<http://www.zoiper.com> Click The download interface, find the Zoiper Classic under the Software support for Windows and other platforms, and click the right side of the “Download” button to download. text/html 2012-02-06T11:56:56+08:00 wangl http://wiki.astercc.org/doku.php?id=zh:%E6%96%B0%E6%89%8B%E4%B8%8A%E8%B7%AF:%E9%85%8D%E7%BD%AEx-lite%E8%BD%AF%E7%94%B5%E8%AF%9D&rev=1328500616&do=diff After the extension is established, then we need to configure the softphone, until soft phone after the registration is successful internal calls. Configure the softphone download X-Lite Download：<http://www.counterpath.com/x-lite.html> Into the x-lite official website home page, click Button to download the soft phone. During the download process, you can choose the platform supported by the system.