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start [2011/12/22 06:04]
songxx
start [2012/01/14 03:47] (current)
solo created
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-====Introduction==== +{{page>[en:start]}}
- +
-astercc is a contact center system, while providing a powerful CRM (customer relationship management) functions, including features we often use like inbound / outbound missile screen, call recording, interactive voice menu (IVR), call queues and so on. Basicly by using astercc, you can record every customer call, the time when the customer calls appear on the screen of the customer contact information and historical contact records, or the design of an interactive voice menu (IVR) to provide self-service inquiries. In addition, the use of reporting tools, so you can quickly call from thousands of the critical information. Finally, astercc also offers a variety of practical tools, such as the task of setting and reminders by telephone, SMS and EMAIL of enterprise information,​ check the map or use the google map paths. +
- +
-If you already have your own business system, you can come in its perfect integration((supports only the structure of Browser/​Server)),​ for example, a customer calls you want your system to show customers information,​ used astercc the secondary development interface, you can quickly complete the work. +
- +
-For ISP, astercc is the best choice to carry out new business, whether functional or telephone call center switching (PBX), astercc support SAAS mode, simply building a system, we can provide services to multiple customers .  +
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- +
-====Use case==== +
-    *For enterprises to establish an inbound customer service call center +
-    *For enterprises to establish a call center outside the whirring of sales for the managed +
-    *[[For survey or sales outbound campaign]] +
-    *Phone Broadcasting System +
-    *Provide customers with a virtual call center services +
-    *A large call center and then sub-leased to other customers(hosted callcenter) +
-    *Already have their own CRM system to integrate with call center systems +
-    *Enterprise PBX +
-    *The establishment of a centralized PBX system and then provide services for other clients(hosted pbx) +
-    *Phone Translation cards +
-    *Require billing telephone system  +
- +
-====Feature==== +
-    *[[Browser/​Server technology]] +
-    *Terminal to support a variety of seating, including soft phone (SIP, IAX), IP phone (SIP), Gateway (SIP, IAX, MGCP), analog and digital voice cards +
-    *Multi-party call, and compared to the traditional call center systems support more than three astercc multi-call capability +
-    *Shared system, and a system can also provide services for different customers without affecting each other +
-    *Bench seating allows the use of a seat in the same situation for different customers using different business processes +
-    *Business processes using the framework of the check and call the event through javascript event communications to facilitate integration of third-party system or the secondary development +
-    *System provides a variety of interfaces, including click to call, email, SMS, tasks and reminders, and electronic maps google +
-    *Powerful survey system +
-    *Intelligent Predictive-Dialer +
-    *Built-in PBX functionality +
-    *Multi-level billing moduleincludes system rates, the team rates, terminal rates, multi-seat call rates and rates +
-    * Multi-language support, not only is the interface to support multiple languages, and all of the IVR systems and voice systems support multiple languages and broadcast regulations in line with the appropriate language and customs +
-    * Privilege system: system support for different roles to grant permissions on the operation of different modules  +
- +
-====Download and install==== +
-  * [[Trial downloads]] +
-  * [[System environment configuration]] +
-  * [[Installation]] +
-  * [[Getting Started]] +
-  * Version history  +
- +
-====Online Demo==== +
-**Online Demo address: http://​demo.astercc.com** +
- +
-  * [[online demo]] introduction +
-  * [[pre-dial online demo]] +
- +
-====Function==== +
-    * Outline +
-      * Management Interface +
-      * [[Anget work platform]] +
-      * [[Queue Panel]] +
-      * [[Dial Panel]] +
-      * [[Live Calls Panel]] +
-      * [[Task Panel]] +
-      * [[Map Panel]] +
-      * [[Mail & SMS Panel]] +
-    * User Management +
-      * Team Management +
-      * Account Management +
-      * Account Group Management +
-      * Agent Management +
-      * Agent group management +
-      * Role management +
-      * Privilege Management  +
-    * PBX Management +
-      * Queue Management +
-      * Trunk +
-      * PBX Template +
-      * Device Management +
-      * Extension Manager +
-      * Blacklist +
-      * White List +
-      * Ringing group +
-      * Ring group extension +
-      * Rate Management +
-      * MOH(Music On Hold) +
-      * Inbound Voice Management +
-      * Inbound Route +
-      * Outbound routing +
-      * IVR +
-      * Audio Files +
-      * DID Group +
-      * DID +
-      * CDR(Call Records Detail) +
-      * Voice file management  +
-    * Rate management +
-      * [[System rates]] +
-      * [[Team rates]] +
-      * [[Customer rate]] +
-      * [[Agent rates ]] +
-    * System log +
-      * Agent Accounts Management +
-      * Agent Accounting Adjustment +
-      * Customer contact history +
-      * Logs +
-      * Statistics  +
-    * Business Management +
-      * Knowledge Base Categories +
-      * Knowledge base +
-      * Order Type +
-      * Order Management +
-      * Call Results Management +
-      * Phone Number Category Management +
-      * Task Manager +
-      * Task category management  +
-    * Mass Message Sending  +
-      * Management Information Template +
-      * Mass Sending +
-      * Messages in queue +
-      * Messageds sent +
-      * Message Archive +
-      * Internal Message +
-      * Send internal message +
-      * SMTP Server Management  +
-    * Inbound Management +
-      * Inbound Customer Management +
-      * Inbound Customer Numbers  +
-    * Outbound Campaign Management +
-      * Working Hours +
-      * Hours of work packages +
-      * Campaign Management +
-      * Outbound customer custom fields +
-      * Outbound for Personal Account +
-      * Outbound ​ for Business +
-      * Outbound Customer Package +
-      * Customer data rollback +
-      * Outbound Results +
-      * Outbound contact Records +
-      * CDR of Campaigns +
-      * QC Management +
-      * Outbound statistics report  +
-    * Survey +
-      * Survey Management +
-      * Survey answers Management +
-    * System +
-      * Online Agent +
-      * Online Users +
-      * Language Management +
-      * Search Fields Management +
-      * Import +
-      * Settings +
-      * System Information +
-      * Real-time Queue +
- +
- +
-====FAQ==== +
- +
-  * Outbound application is successful, the show is dialing, no ringing phones, but the soft seating, work platform and no bomb screen. +
-  * Three-way calling, the system will automatically hang up. +
-  * Why is there This web site needs a different Google Maps API key ... Tips +
-  * Why agent phone ring and the screen showing the incoming calls, but no pop screen +
-  * The role of management, why not search results? +
-  * [[What'​s the four rates under rate management and how to use?]] +
-  * [[What'​s the difference between Account, Agent and Device?]] +
-  * [[What'​s the difference between Checkin, Checkout, Login, Logout?]] +
-  * [[What'​s the difference between astercc 0.X and asterCC commercial version?​]] +
-  * [[How to configure callerid]] +
- +
-====Real case guidance==== +
- +
-    * When using the fast combination of astercc MX8 Voice Gateway Virtual Call Center +
-    * In the same business, call queue settings for different screen business different shells +
-    * A telephone survey business using astercc Application +
-    * How Nokia comes with SIP phones will be registered as astercc extension +
-    * Start a outbound callcenter +
-    * Start VoIP business +
-    * [[Setup: Step of popup survey in a campaign]] +
-    * [[Settingup Astercc to receive inbound calls which are presented to different customer queues]] +
-    * [[Step of Configuring outbound and inbound of telephone system]] +
-    * [[Settingup Astercc to receive inbound callers for Virtual Customers]] +
- +
- +
-====Custom Development Guide==== +
-Communicate via javascript, astercc with any browser-based system (B / S structure) is integrated to provide the interface can be divided into +
- +
-    * Event +
-    * Method  +
- +
-==== Installation Guideline and Setup ==== +
- +
-  * [[ServerInstallation]] +
-  * [[Setup]] +
-  * [[Setup MOH]] +
- +
- +
-====Others==== +
-  * [[Glossary]] +
-  * [[Contact]] +
-  * Reference +
-  * [[Asterisk Howtos]]+
start.txt · Last modified: 2012/01/14 03:47 by solo
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