Work Order

Work orders can be used to handle a workflow, work order module has the following features:

• System could have multiple types of work order
• For new work orders, it supports CrebyRetention (Work order will be assigned to the creator) and directly flow to the group (Work order will go to unassigned status in the group)
• Support multiple custom fields
• Support multi Working Group circulation

Work Order module is used together with other modules, like campaigns or customer_service