Useful reports in call center
asterCC commercial call center system provides a rich type of statistics reports, users can view the report according to their needs, and here we list some common useful reports.
Useful reports in outbound call center
Outbound call center is mainly concerned about the contract situation, agents efficiency and data usage.
Predictive dialer statistics
Predictive dialer filter log
We use dialer filter to move the number from customer package to dialer list, say we can add a automatic dialer which execute every 9am, it will recycle all answered customers who did not talk to agent to dialer, then the dialer would dial them again
this log provides how dialer filer work
Campaign data monitor report