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en:regular_function_description_in_call_center:outbound_functions [2014/01/22 16:25]
solo created
en:regular_function_description_in_call_center:outbound_functions [2017/12/12 03:05] (current)
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 Main Features include: Main Features include:
-  * 灵活设定主叫号码,请参见[[:zh:用途和案例:管理主叫号码callerid]] +  * Multiple Campaigns 
-  * 自定义客户字段 +  * Caller ID config, please refer to [[:en:use_case:manage_caller_id]] 
-  * 自定义导出字段 +  * Customize customer fields 
-  * 不同的任务支持使用不同的工作时间 +  * Customize export fields 
-  * 自动分配客户 +  * Work time 
-  * 手动分配客户 +  * Assign contacts automaticly 
-  * 多任务 +  * Assign contacts manually 
-  * 支持多种话后处理方式 +  * After call work 
-  * 支持计划回拨 +  * Scheduler callback 
-  * 呼叫排名 +  * Agent Rank 
-  * 字段别名 +  * Field Alias 
-  * 挂机动作 +  * Hangup Action 
-  * 客户可以在不同任务之间切换 +  * Switch custonmers in different campaign 
-  * 自定义呼叫结果 +  * Customize call result 
-    * 与应答状态绑定 +    * Bind to call status 
-    * 与客户状态绑定 +    * Bind to customer status 
-    * 与工单绑定 +    * Bind to work order 
-    * 与外呼任务绑定 +    * Bind to campaign 
-  * 质检功能 +  * Quality Control 
-  * 通话记录 +  * Call Record Details 
-  * 坐席评分 +  * Agent Rate 
-  * 禁拨列表 +  * Do not call list 
-  * 漏话回拨 +  * Missed calls call back 
-  * 直接拨号 +  * Dial from phone 
-  * 预览拨号 +  * Preview dial 
-  * 自动拨号 +  * Auto dial 
-  * 统计报表 +  * Statistics 
-    * 任务统计报表 +    * Campaign Reports 
-    * 坐席统计报表 +    * Agent reports 
-    * 坐席进度报表 +    * Agent process report 
-    * 分时统计报表 +    * Statistics report by time 
-    * 进度统计报表 +    * Process report 
-    * 综合统计报表 +    * Statistics report 
-    * 计划日报表 +    * Dially report 
-    * 项目日报表 +    * Dially report for each campaign 
-  * 数据量监控 +  * Data Monitoring 
-    * 客户总量 +    * Contacts numbers 
-    * 导入数据量 +    * Imported numbers 
-    * 已拨打数据量 +    * Dialed numbers 
-    * 成功数据量 +    * Success numbers 
-    * 未拨打数据量 +    * Un-dialed numbers 
-    * 预拨号列表剩余客户量 +    * Contacts number in dialer 
-    * 预拨号最后回收时间 +    * Last recycle time 
-    * 预拨号回收数据次数 +    * Recycle times 
-  * 数据查重 +  * Duplicated check 
-  * 坐席对客户权限 +  * Agent privilege 
-    * 隐藏客户联系方式 +    * Hiden contact 
-    * 设定只读字段 +    * Config read-only fields 
-    * 设定显示字段 +    * Config display fields 
-    * 是否允许添加新客户 +    * Config if it's allowed to add new contact 
-    * 是否允许主动获取客户 +    * Config if it's allowed to obtains contacts from the list 
-    * 是否允许转接 +    * Config if it's allowed to transfer a customer call 
-    * 仅允许归属坐席查看客户资料 +    * Config if it's allowed to read customer information when it's not assigned 
-    * 是否允许修改已质检数据 +    * Config if it's allowed to change customer status when it's after QC 
-  * Work Order+ * Work Order
   * Survey   * Survey
en/regular_function_description_in_call_center/outbound_functions.txt · Last modified: 2017/12/12 03:05 (external edit)
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