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en:regular_function_description_in_call_center:call_recordings [2013/02/28 04:24]
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en:regular_function_description_in_call_center:call_recordings [2017/12/12 03:05] (current)
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 ===== Listen, export of the call recordings ===== ===== Listen, export of the call recordings =====
   * The system supports online play recording, users can listen to the recording in all cdr pages, in [[en:​module_manual:​pbx]] -> [[en:​module_manual:​pbx:​cdrs]],​ it gives all call records and recordings in system.   * The system supports online play recording, users can listen to the recording in all cdr pages, in [[en:​module_manual:​pbx]] -> [[en:​module_manual:​pbx:​cdrs]],​ it gives all call records and recordings in system.
-  * Different business module also provides a corresponding call records, due to different tasks using different call history table here to find a quicker and more convenient such as [[en:​module_manual:​campaign]] -> [[en:​module_manual:​campaign:​cdrs]],​ [[en:​module_manual:​virtual_office]] -> [[en:​module_manual:​virtual_office:​cdrs]],​ [[en:​module_manual:​virtual_office]] -> [[en:​module_manual:​customer_service:​cdrs]]+  * Different business module also provides a corresponding call records, due to different tasks using different call history table here to find a quicker and more convenient such as [[en:​module_manual:​campaign]] -> [[en:​module_manual:​campaign:​cdrs]],​ [[en:​module_manual:​virtual_office]] -> [[en:​module_manual:​virtual_office:​cdrs]],​ [[en:​module_manual:​customer_service]] -> [[en:​module_manual:​customer_service:​cdrs]]
   * If it is called in a campaign, ​ [[en:​module_manual:​campaign]] ->  [[en:​module_manual:​campaign:​quality_control]] is more commonly used to listen to the recording   * If it is called in a campaign, ​ [[en:​module_manual:​campaign]] ->  [[en:​module_manual:​campaign:​quality_control]] is more commonly used to listen to the recording
   * The system can also control if agents could have permission to view their call records and recordings   * The system can also control if agents could have permission to view their call records and recordings
en/regular_function_description_in_call_center/call_recordings.txt ยท Last modified: 2017/12/12 03:05 (external edit)
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