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en:regular_function_description_in_call_center:auto_dialing [2014/05/19 01:46]
solo [Auto Dialing]
en:regular_function_description_in_call_center:auto_dialing [2017/12/12 03:05] (current)
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 ===== Dialing priorities ===== ===== Dialing priorities =====
-  - Scheduled ​time is 5 minutes more or less than current time +  - Customer status is pending, scheduled ​time is 5 minutes more or less around ​current time, sort by scheduled time ascending 
-  - Scheduler ​time is more minutes less than current time +  - Customer status is pending, scheduled ​time is more than 5 minutes behind ​current time (include 0000-00-00 00:00:00), sort by scheduled time and dialed times ascending ​ 
-  - New customers+  - Customer status is new,  sort by dialed times and display order in agent page 
en/regular_function_description_in_call_center/auto_dialing.txt · Last modified: 2017/12/12 03:05 (external edit)
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