Auto Dialing
Auto dialing refers to in a campaign, system according to certain priorities, automatically dial the contact numbers assigned to the agent, Compared with the predictive dialing, auto dialing has the following advantages :
Agent could keep his customers
Customers will not have to wait
Support scheduler call
Support for multiple numbers of customers
Enable Auto Dial
Auto Dailing is provided by Campaign module, to enable auto dialing, you need to go to Campaign → Advanced, select “Auto” or “Optional” in dialway
Obtain Customers
Since the auto dialing will only call the customers assigned to the agent in one campaign, so first you want to assign customers to agents
* Agent get customer
* In a campaign, admin could configure if agent is allowed to get customers
* agent max own indicates the maximum “New” customer number of agent when he tried to obtain, agent could not obtain new customers when his new customer number reach the this limit.
Dialing priorities
Customer status is pending, scheduled time is 5 minutes more or less around current time, sort by scheduled time ascending
Customer status is pending, scheduled time is more than 5 minutes behind current time (include 0000-00-00 00:00:00), sort by scheduled time and dialed times ascending
Customer status is new, sort by dialed times and display order in agent page