How to do Time Based Routing in IVR Options
Add Ringgroups
You can add serveral groups in this way above.
Add Worktime
Worktime:
Resttime:
It will turn to be two stage automatically,as follows:
Add Worktime Packages
Total Worktime:
Total Resttime:
Add Announcement
Add Main IVR
Add a “Answer” action and “ReadData” action.
And save the input number into global variables named “PK”.
Add the “Transfer” of MainIVR,refer to “Add Sub IVR” below.
Add Sub IVR
First:add the IVR of time controller
Second-IVR01:
Second-IVR02: