Since the soft phone have already been configured successfully, calling and incoming calls are working now. Now we need to learn about the voice mail and call forwarding. Through voice mail you can hear the telephone message if someone has left one to you. With the settings of call forwarding you can make transfers of incoming calls.

Voice mail

We need to enable the voice mail feature first.

Find out your device which was registered just now, click “Advanced” in the edit page.


Select “enable” after the “Voice mail status”.

When a call came in and was not answered, the system would transfer it to the voice mail, they would hear a voice saying “Please leave your message after the beat.”

When someone left you a message, enter the voice mail interface to check the message.

Choose PBX management →voice mails, enter the page shown as below:

You can have a view of the team, agent, device, contact and time of the message in the voice mail's list.

Under the “option” there are 3 buttons:

download the message.

listen online.

delete the message.

You can also listen to the voice messages by telephone

Enter the system settings in the system management list, and click “ Feature code” to open the following interface:

You can see “My voice mail” is * 97 (set your own in the system settings)“, then dial * 97 and press the call button on the soft phone to hear the voice message.

The the system will tell you how many messages do you have and you can press 1 to listen to them.

Call forwarding

In order to know how to use call forwarding, we need to learn how to configure it in the system.

Click system management → Feature code on the left side to open the following page:

Shortcut Key: dial the number to function accordingly.

For example, open the soft phone, dial *91

and press the calling button to use the “Forwad key”, then you will hear“请输入呼叫前转移号码,完成后按#号键”. Enter the number to be forwarded. The voice saying “呼叫前转移设置成功” means the settings are done.

Now, if someone calls your number, system will forward the call to the number you have just set.

Short cut keys are modifiable

When is not changed, the shortcut key data are all by default. Choose the corresponding team in the pull-down menu and you can see its shortcut keys. You can change the shortcut keys within every team.

Double-click the shortcut key to modify. When mouse point left, the information is automatically saved then.

Hot key: the transfer function. During the phone call, press the number to start the corresponding function.

Now is disabled, which means the data are default regardless of different teams.

Blind transfer: When a call comes in, number is dialed which leads to blind transfer and gets transfered, the call is put through if someone picks it up, otherwise it would be directly hanged up.

When a call comes in, enter “*51” on the soft phone and press the calling call button, and the call would be transfered and cut from the caller.

Attended transfer: When a call is answered, enter #00 and you would hear “transfer”, then the number which has been transfered is being dialing. First you need to get through the number which is to transfer, and only on condition that the transferee agrees to answer can you hang up, and the caller and the transferee can get connected. If the transferee didn't get connected or hanged up after connection, you have to talk to the caller.

Double-click the hot key to modify. When mouse point left, the information is automatically saved then.

When you have modified [Blind transfer] and [Attended transfer], a yellow prompt shows up asking you to reload. Click the yellow promp and it will disappear.

【Status】 “Enable” and “Disable” “Enable” means you can use these keys to function and “Disable” means you cannot.

When you submit the settings, the call forward and call transfer are realized.

Next, we will explain how toConfigure a trunk to make calling and incoming calls

en/newbie/voicemail_and_call_forwarding.txt · Last modified: 2017/12/12 03:05 (external edit)
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