Click system realtime –> live agents, entering the page below

Live Agent Page

the function of this module: show the online agents and their working status;

Agent No:Agent number;

Queue No:Queue number;

Status: the status of the agents;

Inbound answered:by now how much inbound calls the agent has answered;

呼叫数量:坐席到目前位置呼叫了多少电话;

通话时间:坐席登录后的累计通话时间;

Team:team the agent belongs to;

Created:time when the agent logs in;;

in this page, if you select the box behind refresh now, then it will refresh the page every 30 sec to refresh the data. Or click refresh now to get the newly refreshed information of agents on line.

en/module_manual/realtime/agents.txt · Last modified: 2013/07/20 16:11 by shangy
Recent changes RSS feed Debian Powered by PHP Valid XHTML 1.0 Valid CSS Driven by DokuWiki