Agent rate is to bill the length of the agent answering incoming calls, thus no prefix and number length. By setting the agent inbound rate, every call an agent answered will gain the agent corresponding payment. This function is often used to carculate the payment of part-time agents.
Click Rate–> Agent rate, entering the following page.
Add agent rate
Click [Add] to open the agent rate page.
Team: the team this rate applies to. If leave it blank, this rate would apply to all teams. And during use, the system would priorly find the assigned rate of the team, and if nothing is found, then it will search for the unassigned rate.
Edit agent rate
Click [Save] when finishing the page, the it will show the newly added data on the page. You can double click the field to re-open the edit page and edit them.