DID, direct inward dial, is the number that customers dial. The function of DID in the system is to make different incoming routes by recognising DID number. For example, it can directly call a device, a ring group, or enter an IVR or a queue.
On the left menu, Click PBX → DID, entering the management page, and click [Add] to open the following window,
Account： Which account this DID number is using ( after selecting, all of the devices under this account will be listed)
Device name： In the account you have chosen, pick a device, and after that, when the DID is dialed, the system will automatically route the call to this device without the need of an extra route setting.
DID group： Which group this DID is assigned to.
Status： Whether to enable this DID.
DID memo： To describe this DID number.
Putting DID under an account makes it convenient to bill the incoming calls
Double click the item to open the DID editing window.
Click [Detail] to see the condition of DID in the incoming route.