common contacts

Similar to a phone book, used to record common telephone information, and provided to the agent to use. (Contact information is displayed when you are outside virtual call center, each user transfer list will show the contact information.)

Common Contact Page

  • Click the 【Add】 button to open the contact add interface

Team : Specifies the contact's scope.

Group : Specifies the contact's range.

Model Type : Specifies the range of the contact.

Model ID : Specifies the contact's range.

Contact : The name of the contact.

Phone : contact phone number for consultation or transfer.

show phone : Whether the agent can see the telephone number. (Does not affect the dial-up, a privacy protection)

Description : A description of this contact.

Status : A hint, visible to the agent, is often used in a virtual call center to inform the agent when this contact is suitable for contact.

  • State can be customized, first enter the call center Advanced Management » Field Category Management Click Add to open the Add interface.

Cutomize Field Category For Common Contact

Fill in the information shown above, note that the identity for the contact_status, the system according to this identity for the state to find display.

  • Second, enter the call center Advanced Management » Field Management Click Add to open the Add interface.

Cutomize Field For Common Contact

Fill in a state as shown above to save, this page for the establishment of a data, on behalf of a state.

en/module_manual/call_center/common_contact.txt · Last modified: 2016/11/15 12:28 by liuxl
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