• Click the 【Add】 button to open the contact add interface

Team : Specifies the contact's scope.

Group : Specifies the contact's range.

Model Type : Specifies the range of the contact.

Model ID : Specifies the contact's range.

Contact : The name of the contact.

Phone : contact phone number for consultation or transfer.

show phone : Whether the agent can see the telephone number. (Does not affect the dial-up, a privacy protection)

Description : A description of this contact.

Status : A hint, visible to the agent, is often used in a virtual call center to inform the agent when this contact is suitable for contact.

• State can be customized, first enter the call center Advanced Management » Field Category Management Click Add to open the Add interface.

Fill in the information shown above, note that the identity for the contact_status, the system according to this identity for the state to find display.

• Second, enter the call center Advanced Management » Field Management Click Add to open the Add interface.

Fill in a state as shown above to save, this page for the establishment of a data, on behalf of a state.