App Binding

The function of module is binding the application and DID together,the application includes:Virtual office,Campaign and Customer Service.It can implements the popup when dialing in.

Assign the Application

Team,Type and ID are interrelated,they can help you select the target of application,and you can bind it with DID or Trunk setting under “Advanced” tag.

Agent Group:The application of virtual or customer service can be undertaken by several agent groups,you can also assign a fixed agent group to undertake the application.It will trigger the default agent group if you select nothing here.

How to Bind

DID Match Type and DID Match:We can bind one or several DID numbers with application.

What's DID numnber?If the company has customer service department,the customer should dail a phone number into it,we call the phone number is DID number.The system will prompt the application automatically to agent via match DID number.

Trunk Match:Select the matching type of trunk.Maybe you have several trunks,but we can only bind one trunk to application here.

CIDNum Match:Whether bind the caller ID to this application.

Priority:Set the priority of application binding among all app bindings.The larger the value the more priority.

You can combined more than one conditions to limit application binding,for example:you can use the united limits likes DID,Trunk and CIDNum to binding a application.

The Default App Binding

Sometimes,we can use device to work as Agent Mode directly.To simplify operation,we can bind a default application to Agent Groups.That is to say,not only as the agent,but also as device,the group will work for a default application if we set the “App Binding” before.

en/module_manual/call_center/app_binding.txt · Last modified: 2015/09/21 06:39 by liuxl
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