how_to_use_work_order_in_customer_service_module
Module Installation
Create a kind of work order
go to [Work order] → [Work order], click [Add], we can add many kinds of work order as required
We can config where the new work order should go, including CrebyRetention and DirectFlow to group
CrebyRetention: the work order will be assiged to the agent who create it.
DirectFlow to group: the work order will stay in unassigned status, until the agent group assign it to some agent
Binding Work Order
Create a work order
Agent could create work order from customer service popup page
select the call result, it will display the link to create the work order
Work Order Flow
When the work order is fixed, agent could update status of the work order
When agent job is done, the work order will wait to get verify, group admin could read these work order under new tab
Group admin could set if a work order is done, he can choose “Verify Failed”, return the work order to agent, or “Verify Success”, close the work order or send it to another group
Missed Calls