How to use work order in campaign module

Config Work Order

  • Create a work order, in Range, you need to select which agent group(s) could use (create or get involved) in this work order

Config Campaign

  • To use work order in a campaign, the campaign must use main table

You can't change Customer Package when the campaign is created

  • Bind the work order to a campaign call result

Create Work Order in campaign popup

  • In the campaign popup, select the call result which is bind to a work order, you can see a link to create the work order

Create Work Order as group admin

  • If agent is group admin, he can go to Group Work Order to create one

en/how-to/how_to_use_work_order_in_campaign_module.txt · Last modified: 2017/12/12 03:05 (external edit)
Recent changes RSS feed Debian Powered by PHP Valid XHTML 1.0 Valid CSS Driven by DokuWiki