How to use work order in campaign module

Config Work Order

  • Create a work order, in Range, you need to select which agent group(s) could use (create or get involved) in this work order

Config Campaign

  • To use work order in a campaign, the campaign must use main table

You can't change Customer Package when the campaign is created

  • Bind the work order to a campaign call result

Create Work Order in campaign popup

  • In the campaign popup, select the call result which is bind to a work order, you can see a link to create the work order

Create Work Order as group admin

  • If agent is group admin, he can go to Group Work Order to create one

en/how-to/how_to_use_work_order_in_campaign_module.txt · Last modified: 2014/05/17 13:33 by solo
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