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en:how-to:how_to_config_inbound_popup_for_campaign [2015/09/16 03:11]
liuxl removed
en:how-to:how_to_config_inbound_popup_for_campaign [2017/12/12 03:05] (current)
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 ====== How to Config Inbound Popup for Campaign ====== ====== How to Config Inbound Popup for Campaign ======
  
-<note tip> ​我们之前讲过如何设定呼入问卷的弹屏设置外呼任务的呼入弹屏大体与呼入问卷的弹屏设置相同。在本文里我们主要为您展示的是当呼入弹屏后的一些便捷操作。 ​</​note>​+<note tip> ​In last chapterwe have introduced the creation of survey for campaign.Here we will deploy the configuration of inbound popup for campaign. ​</​note>​
  
-===== 建立外呼营销任务 ===== 
  
-打开左侧管理列表,点击[ [[:​zh:​模块使用说明:​外呼营销]] ]->[ [[:​zh:​模块使用说明:​外呼营销:​外呼营销任务]] ]页面中的[添加]按钮,进入外呼营销任务添加页面,如下图:+===== Create the Campaign =====
  
-{{:zh:用途和案例:外呼营销任务01.png?​750|}}+Go to [ [[en:module_manual:campaign|Campaign]] ] -> [ [[en:​module_manual:​campaign:campaigns|Campaigns]] ],you can go to adding interface via click "​Add"​ on the top of page,as the figure shown below:
  
-参见 [[:zh:模块使用说明:外呼营销:​外呼营销任务]] 中参数的讲解+{{:en:how-to:add_campaigns01.png?​750|}}
  
-您可以根据业务的需求自行填写必要信息,保存后创建新的外呼营销任务+You can refer to [[en:​module_manual:​campaign:​campaigns|Campaigns]] to realize the meaning of fields in this interface,​then configure it according to your needs.
  
  
-===== 添加呼入应用绑定 ​=====+===== Add the Application Binding ​=====
  
-外呼营销任务创建完成之后,需要去[[:zh:模块使用说明:​呼叫中心高级管理]]下的[[:zh:模块使用说明:呼叫中心高级管理:​呼入应用绑定]]界面去绑定主叫号码或DID号码+After added the campaign,we will go to [ [[en:module_manual:call_center|Call Center]] ]->[ [[en:module_manual:call_center:app_binding|App Binding]] ] and bind the application with DID number.
  
-{{:zh:用途和案例:添加呼入应用绑定01.png?750|}}+{{:en:module_manual:call_center:​app_binding01.png?750|}}
  
-{{:zh:用途和案例:添加呼入应用绑定02.png?750|}}+{{:en:module_manual:call_center:​app_binding02.png?750|}}
  
-选择外呼营销任务类型选择您创建的外呼营销任务,设置绑定的主叫号码或是DID号码,具体设置过程您可以参看 [[如何设定呼入问卷弹屏]] 中的主被叫号码绑定,这里我们便不做重复说明。+Select the target of campaign after selecting the "​Type"​you also add limit of DID and CIDNumber at the same time.
  
-到这里我们便可以查看呼入时的弹屏情况。 
  
-===== 坐席工作平台弹屏 ​=====+===== The Inbound Popup on Agent Portal ​=====
  
-{{:zh:用途和案例:坐席工作平台弹屏001.png?750|}}+{{:en:how-to:inbound_popup001.png?750|}}
  
-呼入来电客户显示所在的外拨任务下,基本客户资料,双击进行编辑修改客户信息。+The details of customer will popup under the campaign dialout interface,​although the customer dialed in.You can modify and save the details after double-click.And the History details is following,​include AgentNo,​CallType,​CampaignResult and so on.
  
-弹屏弹出当前通话明细,该来电所属的外拨任务名称,客户的来电号码等信息,以及对本次联络的信息记录,同时还能查看历史联络记录,使呼入整个过程畅通无阻,方便快捷。 
  
-**【[[:​zh:​历史文档:​1.2_beta:​业务应用系统:​外呼营销:​如何设置外呼任务的呼入弹屏|1.2_beta版-如何设置外呼任务的呼入弹屏]]】** 
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-{{:​en:​how-to:​campaign.png?​|}} 
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-{{:​en:​how-to:​number_bind.png?​|}} 
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-{{:​en:​how-to:​enen.png?​|}} 
en/how-to/how_to_config_inbound_popup_for_campaign.txt · Last modified: 2017/12/12 03:05 (external edit)
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