This article tell how to build a common contacts for virtual office.

  • The common contacts in virtual office, list will show the contact information, similar to a phone book.

  • as follows to add it:【Call Center】–>【Common Contacts】–> Click the “Add” button

Team : Specifies the contact's scope

Group : Specifies the contact's range

Model Type : Specifies the range of the contact

Model ID : Specifies the contact's range

Contact : The name of the contact.

Phone : contact phone number for consultation or transfer

show phone : Whether the agent can see the telephone number. (Does not affect the dial-up, a privacy protection)

Description : A description of this contact.

Status : A hint, visible to the agent, is often used in a virtual call center to inform the agent when this contact is suitable for contact.

  • 【Virtual Office】–>【Customer】–>Edit the “virtual office” which you add –> click “Add AgentLink” as, follows:

  • In the virtual office page, the common contacts list.

  • As follows, you can click one of the iformation from list to transfer he.

en/how-to/how_to_build_a_common_contacts.txt · Last modified: 2017/12/12 03:05 (external edit)
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