The use of customer rate
In addition to billing outbound calls to system users, it also played the role of trunk selection, when rules matched, call will be sent to the trunk configed in the rate.
Trunk selection order:
Account group level rate match
Team level rate match
System level rate match
At the same level of rates, the order is:
Prefix and the length match
Length match
Prefix match
Default rate matching
Click to rate management → customer rates, will list all of the customer rates
Login as team admin, it will list customer rates in the team and system level customer rates
For the team, system level customer rates is real-only
Click the “Add” button to add a rate
in customer rate, if not account group is selected then means the rate applied to the entire team
when Length was “0”, that all length matching
when Prefix was “default”, that match all prefixes
Double-click rate record, open the edit window