| asterCC 0.X | asterCC commercial version |
PBX features | No | Yes |
User level | need to have some knowledge of asterisk and linux | by reading the manual, you can use |
Billing | billing support by extension, support for hierarchical billing | support billing for extension, trunk, agent |
Invoice | None | Support and it can generate invoices and send automatically |
Usage | single-user | support multi-user |
dialer | need to manually configure | configuration through web interface |
dialer controller | by max channels or by free agents | by max calls, free agent or advanced control |
survey | simple | professional survey system |
E-mail / SMS | No | Yes, allow to set the template and modify the permissions, and to support batch send |
API | no | provides all the call state and interface |
agent interface | Easy | work place, rich features |
agent extension | SIP / IAX / DAHDI | SIP / IAX/ DAHDI or external phone |
agent login | stastic agents, or login via a custom dial plan | stastic agent or login via web, hot key or a IVR |
Data protection | no | support the establishment of separate data packets and supports rollback |
Backup | No | support setting a backup plan and restore the backup via the page |
agent monitoring | can monitor agent in call | can monitor the working status of all agents |
the third party integration | only way to provide a ringing call popup | all events can be sent by javascript so it can be integrated with a variety of B/S system, it's a high degree of integration |
agent features | dial-up, hang up | dial-up, hang up, consulting, attent transfer, blind transfer, conference |
Recording | support first call recording | call full recording |
voice card support | need to manually configure | support through web interface configuration |
Customer management | can be achieved by modifying the source code and database | support custom client information through interface tables |
Reports | Simple | offers a variety of professional reports |
IVR features | not supported | can be configured through WEB GUI |
Asterisk configuration | not supported | Support config through WEB GUI |
Asterisk version | all asterisk version (havn't test 10 or above) | need specific asterisk version |
Upgrade | need to manually upgrade | support manual or automatic upgrade |
License | web scripts open source, and provides a full open-source ways of working | All closed source |
License Type | licensed by concurrent channels | licensed by agents |
For whom | simple call center application | complex call center applications, call center or PBX operator or needs to integrate with existing systems |
Price | low / no | free for PBX features(including billing),agent license is affordable |