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How to configure to use a specific trunk for special numbers
Config a trunk group
- put all trunks you want to use into one group
- read trunkgroup for more information for trunk group
Config trunk rules
- You can use prefix, length and then select a trunk, in this case, if the dialed number match the rule, it will choose the trunk
You can also change caller id for inbound calls from this trunk group
Apply the rule for whole team
- If you want to apply the outbound rules for whole team, just go to team, select this trunk group
Apply the rule for specific users
- If you only want to some user to use this rules, you can group the users to one account group, and select to use trunk group only for this group.
Agent will use rules which is applied to his account
