How to Setup Recording

Recording can be sited in four places,there are Teams、Users、Agents and Devices

Agents' calls recording

  • Agents' calls means the conversation started or accepted by agents.In asterCC,all of agent's calls could be monitor force automatically,needn't to site manually.

Devices' calls recording

  • Devices' Recording
    • We can site the devices recording function “Enable” or “Disable”

Users' calls recording

  • Users' force monitoring:
    • We can site recording function of all devices belong this account to be “Enable” or “Disable”

Teams' calls recording

  • Teams' force monitoring:
    • We can site recording function of all devices belong this team to be “Enable” or “Disable”

en/faq/how_to_setup_recording.txt · Last modified: 2015/05/28 02:43 by liuxl
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