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en:faq:how_to_control_concurrent_calls_in_predictive_dialer [2017/12/12 03:05] (current)
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 +====== How to Control Concurrent Calls in Predictive Dialer ======
 +
 +===== The Trunk Provider =====
 +
 +Above all,we should recognize the maximum volume of trunk that bought from provider。
 +
 +
 +===== System =====
 +
 +Open the left management list,click [Realtime]->​[System Messages],you can see the "Max. Dialer Concurrent Calls" on the message page of whole system,as follows:
 +
 +{{:​en:​faq:​dialer_concurrent_calls_system.png?​750|}}
 +
 +
 +===== Teams =====
 +
 +Open the management list on the left,click [Dialer]->​[Dialer Setting],you can see the "Max Dialer Concurrent"​ of all teams,"​-1"​ means "No Limitation"​,as follows:
 +
 +{{:​en:​faq:​dialer_concurrent_calls_teams.png?​750|}}
 +
 +<note tip> If your trunk bind to one team only. To avoid wasting customer data which caused by inappropriate setting of dialer,you can set the maximum volume of trunk here. </​note>​
 +
 +
 +===== Campaigns =====
 +
 +Besides setting in System and Teams,we also set the "Max Dialer Channel"​ in campaigns. Click [Campaign]->​[Campaigns],under "​Predictive Dialer"​ label,there is a field named "​Dialer MaxChannel"​,it will worked as "Max Calls" on "​Advanced"​ page of Dialer,0 means "No Limitation"​,as follows:
 +
 +{{:​en:​faq:​dialer_concurrent_calls_campaign.png?​750|}}
 +
 +
 +
 +===== Advanced of Dialer =====
 +
 +Click [Dialer]->​[Dialer],you can enter the dial console,as follows:
 +
 +{{:​en:​faq:​dialer_concurrent_calls_dial_advanced.png?​750|}}
 +
 +<note tip> Note:
 +
 +**Max Calls:**This value can be set in campaign above,0 means "No Limitation"​.
 +
 +When dialer use "By Max. Calls"​,although the value of "By Max. Calls" higher than "Max Calls"​,the number of concurrent will reduced to "Max Calls" automatically.
 +
 +When dialer use "By Available Agent"​,the number of concurrent=(Logged Quantity × Percent of Available Agent)/​Answered Rate. No matter concurrent you set up,it no more than "Max Calls"​.
 +
 +**Dial Limit:**How many calls are going to be dialed each time.
 +
 +**Dialer Interval:**How often does the predictive-dialer dial.
 +
 +</​note>​
 +
 +
 +
 +===== Curspools =====
 +
 +If the concurrent still as much as before,and less than your expected value after settings above.Please check the data in [System]->​[Curspools] ordered by "​Created"​,if the created time of data is long time to now,for example:more than half an hour and so on,we can treat them as wrong data. Please select and delete the wrong data,as follows:
 +
 +{{:​en:​faq:​dialer_concurrent_calls_curspools.png?​750|}}
 +
 +
 +<note important>​ Many calls can only continue 1-2 seconds,this kind of calls can't be displayed on concurrent page,but it can occupy the actual concurrent of trunk. </​note>​
 +
 +
 +
 +**Related Links:** ''​[[en:​real_case_guidance:​how_to_dial_the_schedular_calling_immediately|How to dial the schedular calling immediately]]''​
 +
 +
  
en/faq/how_to_control_concurrent_calls_in_predictive_dialer.txt · Last modified: 2017/12/12 03:05 (external edit)
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