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en:faq:how_to_choose_dial_method_in_campaign [2014/05/14 16:42]
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en:faq:how_to_choose_dial_method_in_campaign [2017/12/12 03:05] (current)
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 |              ^ Direct Dial            ^ Click to call          ^ preview dial ^ auto dialing ^ predictive dialer ^ |              ^ Direct Dial            ^ Click to call          ^ preview dial ^ auto dialing ^ predictive dialer ^
 | Method ​    | Dial out via phone | Click the icon next to phone number | Open a customer in the mean time system dial | Click auto-dial button, system open customer one by one and dial | In dialer page, start dialing according to a specific policy | | Method ​    | Dial out via phone | Click the icon next to phone number | Open a customer in the mean time system dial | Click auto-dial button, system open customer one by one and dial | In dialer page, start dialing according to a specific policy |
-| Scenario ​ | Regular Company | agent wantw to read customer profile before talk | agent wants to control the progress | call to specific customers, like customer care | low answering rate, more than 10 agents |+| Scenario ​ | Regular Company | agent want to read customer profile before talk | agent wants to control the progress | call to specific customers, like customer care | low answering rate, more than 10 agents |
 | Realm  |  agent |  agent |  agent |  agent | agent group | | Realm  |  agent |  agent |  agent |  agent | agent group |
en/faq/how_to_choose_dial_method_in_campaign.txt ยท Last modified: 2017/12/12 03:05 (external edit)
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