How to choose dial method in campaign

asterCC provides several dial methods in a campaign, here we list how they work and what scenario they could be used in

Direct Dial Click to call preview dial auto dialing predictive dialer
Method Dial out via phone Click the icon next to phone number Open a customer in the mean time system dial Click auto-dial button, system open customer one by one and dial In dialer page, start dialing according to a specific policy
Scenario Regular Company agent want to read customer profile before talk agent wants to control the progress call to specific customers, like customer care low answering rate, more than 10 agents
Realm agent agent agent agent agent group
en/faq/how_to_choose_dial_method_in_campaign.txt · Last modified: 2015/02/26 18:48 by solo
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