New Features

Advanced

  • The QC Rate is not limited from 1 to 5 any more.

Statistics

  • Add the “Yesterday” quick button on the Agent Details page.

  • Add the function which shell exporting for IVR Details.

  • Add the Regional Report page under statistics modules.

Campaign

  • To avoid misunderstanding,the “OK” button changes to “Save Auto Assign Plan” button on the assigning page under Campaigns module.

  • The default distribution style of customers assgining is “by all noassign”.

Message

  • The SMS server can be set up by Team.

Dialer

  • Add function which hugup the ringing agents when there's no idle agent in queue.There is the function switch under [Campaign]→[Campaign Management]→[Predictive Dialer]→[Hangup Ring When No Idle].

System

  • Under the device model,the retrieval time of call-parking modified from 12 seconds to 300 seconds.

Customer Service

  • Add the Agent Group field on [Customer Service]→[Missed Calls] page.

Agent Interface

  • The system will stop the manually dialing if there are erroneous dialing. Add a Continue Dialing button when submit duplicate applications for dial-out.It could remove the data has been dialed before,and insert a new dialing request.

  • Add the Select All checkbox function,under [Message]→[Notices]→[Add] directory,you can select all recipients.

  • The format of Contact's Hiding. Now it will be hidden 5th-8th digits from right, if it less than 5, hide all the numbers.

Bug Fix

User

  • Repaired the bug which failure of recording generation when the Rec Condition is “All” and use the device model.
  • Repaired the bug that can't saved the Role twice after you don't select the required content first on [User]→[Roles]→[Add] page.

PBX

  • Repaired the limit of Device Detail length on [PBX]→[Devices] page.
  • Repaired the bug that can't edit again after saved when CIDNum has several NULL on [PBX]→[Trunks] page.
  • Repaired the fields are vary with export format(.csv or .xls) on the [CDRs] page.

Advanced

  • Repaired the bug that “End” can't be modified when we add the WorkTime on [Advanced]→[Worktimes] page

Statistics

  • Repaired the bug if you download the image or PDF, it will popup “select agent group” although you have selected the agents and “All Group Accumulation” on the [Agent Graph] page.

Campaign

  • Repaired the bug that will delete other all datas of campaign used Main table, when you delete the datas after searching by “Updated” field on [Campaign]→[Customers] page.

Call Center

  • Repaired the exporting bug that it can't download the file when there are several blanks in exporting file name.

Log

  • Repaired the fields lack in export file on [Call Events].

Dialer

  • Repaired the default privilige bug of Role type is “Account”, the dialer's page selected default, it should be controled by Roles.
  • Repaired the bug that it can't recycle the data immediately via setting “Schedule” time to 0000-00-00 00:00 on [Dialer]→[Dialer]→[Recycle] page.

Customer Service

  • Repaired the bug when you export the datas by .csv format on [Customer Service]→[CDR].

E-Commerce

  • Repaired the bug that the Storage Management module can't be deleted along with uninstallation of E-Commerce module.

Agent Interface

  • If the Name of customer contact information is NULL. The label name will quote the first field in [Campaign]→[Campaigns]→[Basic]→[Agent Fields]. Repaired the bug that not hide the phone number although set the “Hiding contact info.” to “Yes” when set phone1 to the first field in [Agent Fields].
  • Repaired the bug that accounts can't be listed after selected account group by administrator on [Message]→[Notices]→[Add] page of agent work interface.
  • On [Dialer]→[Dialer Noanswer Cause] page,repaired the bug that can't find the campaigns under current team when “Purview” is “Team” on [User]→[Roles]→[Privileges Setting]→[Dialer]→[Dialer Noanswer Cause].

  • Repaired the display bug that when using the IE(version 8 9 10) browser,it always displayed “NAN” on status label.
  • Modify the automatic dialing countdown always start from 60 seconds after every pause.

Background Program

  • Repaired the memory overflow problem of http push module.
  • Fixed the bug that timing file task can't be synthesised in time.
  • Repaired the bug that missing of Customer Service when we initial the demo of asterCC system.
en/change_log/astercc-2.4-rc2_changelog.txt · Last modified: 2016/02/25 06:25 by liuxl
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