core-2.0_beta

  • Change part of po
  • Optimize the css
  • Add some information tips when dialout
  • Play a default announcement, when there is no matched inbound routes or no default inbound route
  • Rename `Imports` to `Shell Jobs` under Call Center
  • Rename `Rate` to `Rate Log` under Call Center,and move it to `Statistic`
  • Add the interface for import
  • Add the request callback function
  • Add the shell delete job for the delete function.When delete data,can choose directly delete or shell delete.Besides page:
    • Campaign –> Customers
    • Dialer –> The recycle page on the `Dialer` page
    • Dialer –> Campaign Diallists
    • Customer –> Individuals
    • Customer –> Oraganization
  • Team
    • Fixed the agent group can not be delete when the team was deleted
  • Agent
    • Add the `use the agent login` button on the edit page.Click this button to login the Agent Work Portal Page by this agent
  • Agent Group
    • Add `Auto Answer Sip Header` parameter, used to control the `Queue`,`Dialer` and `Click To Call`. Can separately set the `Queue`,`Dialer` and `Click To Call`, `Queue`'s default no, `Dialer`'s default no, `Click To Call`'s default yes
    • Move the `Open Inbound Window` to the Advanced tag, and rename it to `Open Virtual Office Tab`

Phone machine must support the auto answer,then the function can be used normally

Auto Answer Sip Header

  • Trunk
    • There will be information tip,when the trunk set the `Enforce Use Rate` to yes

Trunk Force Rate

  • Add `Hangup Status` to show the recent 10 hangup information.
  • Add `Max Unavailable` parameter, when the trunk occurred the number of the error,the trunk will be disabled.(This is related with the `Trunk Error Duration` to use)

When use the trunk to dial,and no matched rates,it will get the information tip:We can't dial the number, system do not configure the rates, please cancel the mandatory use rate option or add a rate.

  • Device
    • Change the `All Dial`'s option to `All` and `Internal Only`
  • Sounds
    • Improve the error tips
  • Inbound Routes
    • Change the `CID Match`'s option to `None`,`Complete`,`Prefix` and `Phonearea`
  • Settings
    • Add `Auto Add DID` parameter,it used to automatically create a DID when the dialin number doesn't match any DID

Auto Add DID

  • Add `Trunk Error Duration` parameter,WHen use the trunk to dial,if the duration less than this set value,it will be considered to occur a error(this is related to `Trunk`'s `Max Unavailabled` parameter to use,if the number of failures reaches the `Max Unavailabled` set value,the trunk will be disabled ).

Trunk Error Duration

  • Add `rtptimeout` parameter to `GENERAL SIP SETTING` tags,default 120
  • Add edit the system time zone function

Edit the system time zone

  • Feature Codes
    • Add `Play/CallBack last contacted number` parameter,default *73
  • Quick Setup
    • Change the `Username prefix` and `Password prefix` to not required,and give some information tips

Quick Setup

  • Import
    • Optimize css
    • Add parameter for import
    • Add `Reset Customer Status` parameter,it is used to reset the customer status(Just import to the customerpackage which has the campaign can set this parameter,default checked)
    • If the only team in the system or the user of one team access this page,will choose the relate team
  • Shell Jobs
    • Adjust the page layout to two part,the top is used to show the import jobs,the bottom part is used to show the delete jobs

Campaign

Campaign

  • Campaign
    • Add `Update Customer Status` parameter, it is used to control the privilege of edit the customer data
      • `Assigned Agent` :just the customer owner agent can edit the customer data
      • `Any Agent` :any agent can edit the customer data
  • Add `Priority Call` parameter(Option : Closed,Current Agent,Last Contact Agent). When the customer dialin the system, accordding to this setting, if there is the priority agent, it will call this agent.If there is not any agent,the call will go to the queue.
    • `Closed` : disabled this setting
    • `Current Agent` : the agent of the customer own.Priority to call this agent(The agent must be enable)
    • `Last Contact Agent` : the customer's last contact agent.Priority to call the last contact agent(The agent must be enable)

The campaign must be use the main customer can use this `Priority Call` function

  • In the data list on the page, the campaign which use the main customer will be shown as red color
  • Add the `Add Hangup Action` button on the edit page.It is used to add the hangup action, According to this set,the system can email or sms to customer after hangup the call
    • `Agent Failed` : agent unanswer the call, system will email or sms to the customer
    • `Open` : save the customer status to open, system will email or sms to the customer
    • `Pending` : save the customer status to pending, system will email or sms to the customer
    • `Success Closed` : save the customer status to success closed, system will email or sms to the customer
    • `Error Closed` : save the customer status to error closed, system will email or sms to the customer

Notice : `Open`,`Pending`,`Success Closed` and `Error Closed` is just effective when the agent and the customer is calling or after the call hangup

  • Statistics
    • Add `Call Report` and `Contact Report` . Just choose the first select to `MasterTable Customer` can show the select.
  • MIssed Calls
    • The missed call which is requested to call back will be shown as the blue color

Virtual Office

Virtual Office

  • Customer
    • Add `Common Contact Management` button on the edit page to add the common contact for customer.

Customer Service

Customer Service

  • Customer Service
    • Add `Priority Call` parameter(Option : Closed,Current Agent,Last Contact Agent). When the customer dialin the system, accordding to this setting, if there is the priority agent, it will call this agent.If there is not any agent,the call will go to the queue.
      • `Closed` : disabled this setting
      • `Current Agent` : the agent of the customer own.Priority to call this agent(The agent must be enable)
      • `Last Contact Agent` : the customer's last contact agent.Priority to call the last contact agent(The agent must be enable)
  • Add the `Add Hangup Action` button on the edit page.It is used to add the hangup action, According to this set,the system can email or sms to customer after hangup the call
    • Agent Unanswer : agent unanswer the call, system will email or sms to the customer
    • Agent Answer : agent answered the call,when after the call hangup,system will email or sms to the customer

E-Commerce

  • E-Commerce
    • Add `Source` parameter, can cusomize the source data, use the commas to divide the multipe values.And the agent can use the value to set the source of the order
  • Product
    • Add or edit the product, can choose one or more related product.Relate this product to other,the agent can see the related product when choose one product of order for customer.

Dialer

Agent Work Portal Page

  • On the customer popup page,merge the `History Details` and `Recently Purchase` in one panel, default display the history details.
  • In the `Recently Purchase` list,can click the link of the order number to open the order details page,if the order's status is undelivered,it can be canceled.Click the cancel button,there will be popup a comfirm tip.
  • Campaign Customer Popup Page

Campaign Customer Popup Page

  • Customer Service Customer Popup Page

Customer Service Customer Popup Page

en/change_log/astercc-2.0-beta_changelog.txt · Last modified: 2013/10/30 10:31 by shixb
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