core-2.0_beta
Change part of po
Optimize the css
Add some information tips when dialout
Play a default announcement, when there is no matched inbound routes or no default inbound route
Rename `Imports` to `Shell Jobs` under Call Center
Rename `Rate` to `Rate Log` under Call Center,and move it to `Statistic`
Add the interface for import
Add the request callback function
Add the shell delete job for the delete function.When delete data,can choose directly delete or shell delete.Besides page:
Campaign –> Customers
Dialer –> The recycle page on the `Dialer` page
Dialer –> Campaign Diallists
Customer –> Individuals
Customer –> Oraganization
Agent Group
Add `Auto Answer Sip Header` parameter, used to control the `Queue`,`Dialer` and `Click To Call`. Can separately set the `Queue`,`Dialer` and `Click To Call`, `Queue`'s default no, `Dialer`'s default no, `Click To Call`'s default yes
Move the `Open Inbound Window` to the Advanced tag, and rename it to `Open Virtual Office Tab`
Phone machine must support the auto answer,then the function can be used normally
Add `Hangup Status` to show the recent 10 hangup information.
Add `Max Unavailable` parameter, when the trunk occurred the number of the error,the trunk will be disabled.(This is related with the `Trunk Error Duration` to use)
When use the trunk to dial,and no matched rates,it will get the information tip:We can't dial the number, system do not configure the rates, please cancel the mandatory use rate option or add a rate.
Add `Trunk Error Duration` parameter,WHen use the trunk to dial,if the duration less than this set value,it will be considered to occur a error(this is related to `Trunk`'s `Max Unavailabled` parameter to use,if the number of failures reaches the `Max Unavailabled` set value,the trunk will be disabled ).
Add `rtptimeout` parameter to `GENERAL SIP SETTING` tags,default 120
Add edit the system time zone function
Import
Optimize css
Add parameter for import
Add `Reset Customer Status` parameter,it is used to reset the customer status(Just import to the customerpackage which has the campaign can set this parameter,default checked)
If the only team in the system or the user of one team access this page,will choose the relate team
Campaign
Add `Priority Call` parameter(Option : Closed,Current Agent,Last Contact Agent). When the customer dialin the system, accordding to this setting, if there is the priority agent, it will call this agent.If there is not any agent,the call will go to the queue.
`Closed` : disabled this setting
`Current Agent` : the agent of the customer own.Priority to call this agent(The agent must be enable)
`Last Contact Agent` : the customer's last contact agent.Priority to call the last contact agent(The agent must be enable)
The campaign must be use the main customer can use this `Priority Call` function
Notice : `Open`,`Pending`,`Success Closed` and `Error Closed` is just effective when the agent and the customer is calling or after the call hangup
Virtual Office
Customer Service
Customer Service
Add `Priority Call` parameter(Option : Closed,Current Agent,Last Contact Agent). When the customer dialin the system, accordding to this setting, if there is the priority agent, it will call this agent.If there is not any agent,the call will go to the queue.
`Closed` : disabled this setting
`Current Agent` : the agent of the customer own.Priority to call this agent(The agent must be enable)
`Last Contact Agent` : the customer's last contact agent.Priority to call the last contact agent(The agent must be enable)
E-Commerce
Dialer
Agent Work Portal Page
On the customer popup page,merge the `History Details` and `Recently Purchase` in one panel, default display the history details.
In the `Recently Purchase` list,can click the link of the order number to open the order details page,if the order's status is undelivered,it can be canceled.Click the cancel button,there will be popup a comfirm tip.